FAQ

What is the difference between an ‘Original’, a ‘Canvas Print’, and an ‘Art Print’?

An ‘Original’ is a unique, handmade artwork, while a Canvas Print or Art Print is a reproduction of the original artwork, printed on canvas or paper.

How long does it take to receive my order?

Orders are usually processed and shipped within [X number of business days]. Delivery time depends on the location, with a shipping time of 5-10 business days for domestic orders and up to 20 business days for international orders.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier (e.g., PostNL, UPS, DHL).

Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible at [contact email].

Are the colors of the product on the website the same as in real life?

While we strive to represent colors as accurately as possible, there may be slight variations due to screen settings or lighting conditions.

What should I do if my order arrives damaged?

Please contact us within 7 days at [contact email] and include photos of the damage. We will send a replacement or offer another suitable solution.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be displayed at checkout.

How can I pay for my order?

Payments can be made via [Visa, MasterCard, PayPal, iDEAL, etc.] during the checkout process.

Can I get a refund if I’m not satisfied with my product?

We offer a refund within 14 days of receiving your order if you are not satisfied. Return shipping costs are at your own expense unless the product is defective.

What materials are used for the products you sell?

We use high-quality materials, such as premium canvas for prints and high-quality art paper for paper prints.

How can I use a discount code?

During checkout, you can enter your discount code in the “Discount Code” field to apply the discount.

How can I contact you if I have an issue with my order?

You can reach us via email at [contact email] or through our contact form on the website.

Do you offer custom commissions?

Yes, we offer custom commissions. Please contact us for personalized artwork or specific adjustments.

What sizes are available for the artworks?

We offer a wide range of sizes, from [A4 and A3 to larger sizes like 90x120 cm]. Specific sizes can be made upon request.

Can I have the artwork framed or customized in other ways?

Yes, we offer framing options and can customize artworks to your preferences. Please contact us for more information.